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Tipp 4 im Umgang mit Konflikten unter Kollegen

Posted on July 18, 2015 at 8:10 AM

Ist ein Konflikt hochgekocht, werden häufig alle guten Umgangsformen vergessen : Man fällt sich ins Wort, wird laut, hört nicht zu, wendet sich ab... Führen Sie dagegen Rituale ein. Z.B. so etwas wie den „indianische Redestab“. Dieser regelt, dass immer nur einer spricht. Nur der, der den Stab hält. Alle anderen schweigen und hören aufmerksam zu. Aufmerksam zuhören bedeutet: ausschließlich zuzuhören. Nicht nebenbei E-Mails lesen oder in Unterlagen blättern,... etc. Beim Ritual des Redestabs, geht es nicht nur um das ungestörte Sprechen, sondern vielmehr um das zuteilwerden der uneingeschränkten Aufmerksamkeit. Der, der den Redestab hält, kann auch schweigen oder etwas demonstrieren. Er hat in diesem Moment die ungeteilte Aufmerksamkeit der anderen.

 

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